Book Kits (not including published books)
Unopened Book Kits purchased from the Beyond the Trees website (www.beyondthetrees.net) can be returned within 14 days for a full refund.
Published Books
If you’ve completed your Book Kit and would like Beyond the Trees to publish a book for you, we guarantee your satisfaction with its workmanship. On the off chance your book arrives damaged or with a manufacturing defect, contact Beyond the Trees’ Customer Service (help@beyondthetrees.net) within 14 days of receipt. We’ll make things right. Please understand that Beyond the Trees does not provide refunds or cancel orders for book projects, and except for the cases expressly described in this return policy (i.e., your book arrives damaged, with a manufacturing defect or a defect in workmanship), Beyond the Trees cannot otherwise accept returns.
Please note that each book you order from us is individually made by one of our professional book-printing partners. There may be minor differences across different prints of the same books and/or across books printed by our different book-printing partners, including, but not limited to, slight variances in color fidelity and binding type. While we work very hard to keep our product as consistent as possible, this variation is a normal occurrence and is not considered a manufacturing defect or a defect in workmanship and does not qualify for a reprint.
It’s your responsibility to review the draft of your book before giving your approval to publish, and bring to our attention any issues with:
- Typos, grammar, unfinished text, or other text errors
- Design, including book format, organization, style, color, and page layout
We strongly recommend printing a hard copy of the draft of your book on your local printer for a final once-over. (You might ask a friend to look it over, too.) If you find changes you’d like to make, no problem. Just contact your Beyond the Trees editor and let them know – we’ll send you a notice when your revised book draft is ready to review.
After you give your approval on the final draft, your book is all yours: Beyond the Trees will conduct no further proofing or editing.